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Amenity Forecast Case Study: De-Risk Amenity Investment Before Capital is Deployed

How many of each amenity space should we build, and how do we know?

Amenity Forecast Case Study: De-Risk Amenity Investment Before Capital is Deployed

How many of each amenity space should we build, and how do we know? A demand-driven sizing model for the subject property.

Subject property
Blinded 1M SF Class A office tower
Prepared by
REKalibrate
Date
Oct 2026
Audience
Blinded Major Office Ownership Group
The situation

An outdated amenity program, and a capex decision the owner wanted to get right the first time.

01
The challenge

The tower's amenity program was built for a different era of office use. Some spaces sat idle while others were overbooked.

02
The engagement

Before redeveloping, ownership engaged REKalibrate to find out which amenities to build, in what mix, and how much of each.

03
The approach

We used a year of reservations from comparable REKalibrate buildings, segmented by industry, to predict demand from this building's tenant mix and population.

The goal

De-risk the capex: build the right footprint, sizing and mix of amenities before any money is spent.

What and how much to build

Demand isn't uniform: each space type peaks at a different time and intensity.

Build too little and tenants are turned away at peak; build too much and capital sits idle. There are seven space types, and how much to build has to be answered one type at a time, not with a single across-the-board number. Wellness clusters at midday, golf runs all afternoon, and flex concentrates on Tuesday and Wednesday.

Private Amenity (wellness)Peak: 8 at once
Heatmap of Private Amenity booking demand, Monday to Friday, 6 AM to 8 PM, peaking at midday with up to 8 spaces in use at once.
Golf SimulatorPeak: 3 at once
Heatmap of Golf Simulator booking demand, Monday to Friday, busy all afternoon into early evening, peaking at 3 at once.
Flex & Large EventPeak: 5 at once
Heatmap of Flex and Large Event booking demand, Monday to Friday, concentrated on Tuesday and Wednesday, peaking at 5 at once.

Booking demand, Monday to Friday, 6 AM to 8 PM. Darker means busier. Three of seven space types shown.

The tenant base

Industry mix by leased square footage.

Exterior of the blinded 1M SF Class A office tower.
Finance & InsuranceLegal ServicesProfessional ServicesReal EstateGeneral tenant mix (all other industries)
Real Estate9.9%
Legal Services7.8%
Professional Services3.6%
Finance & Insurance1.8%

Share of leased square footage. General tenant mix makes up the rest of the building.

How we know

Demand follows people, not square footage.

We tested twelve months of real bookings against both, and the result decides what we forecast from.

~7,000bookings
~9,200booking-hours
124tenant organizations
5reservation programs
Leased square footage
Scatter chart of bookings per organization against leased square footage, showing almost no relationship, R squared near zero.
R² near zero. Square footage does not predict bookings. Illustrated with the Individual space type.
Active profiles: the signal we use
Scatter chart of bookings per organization against active profiles over 12 months, by industry, showing bookings rising with active profiles.
Bookings rise with the number of active people. Illustrated with the Individual space type, based on comparable buildings.
From industry breakdown to sizing

Each space type's demand is built up from the tenant mix, industry by industry.

1Tenant roster by industry
2Predicted demand by space type
3Space sizing
4Build counts (the recommendation)
How predicted demand is calculated
Predicted booking-hours = each industry's active profiles × its booking rate for that space type × average session length, summed across industries, per type.

The tenant roster

Subject property: 818 active profiles by industry. Global industry attendance-adjusted capacity, used as a proxy for people.
Finance & InsuranceLegal ServicesProfessional ServicesReal EstateGeneral
16442795636

Each industry books every space type at its own measured rate, multiplied by session length.

Predicted booking-hours by space type

12-month forecast for the subject property.
Private Amenity261 hrs
Individual252 hrs
Small Meeting224 hrs
Flex & Large Event186 hrs
Focus & Huddle159 hrs
Golf Simulator150 hrs
Large Meeting117 hrs

Bar length is predicted booking-hours. Segments are each industry's contribution. These predicted hours drive the space counts in the recommendation.

The model

From people to spaces, in four auditable steps.

1
Active Profiles

The count of a tenant's people occupying the building, measured against industry benchmarks.

2
Touchpoints

Each industry books at a measured rate per active profile.

3
Hours

Bookings convert to hours via each space type's session length.

4
Spaces to Build

The number needed simultaneously at the peak is how many to build.

Every step is data-derived and auditable. There is no black box.

The recommendation

9 spaces at the subject property.

Example photo of a Private Amenity space2
Private Amenity
Example photo of an Individual space1
Individual
Example photo of a Focus and Huddle space1
Focus & Huddle
Example photo of a Golf Simulator space1
Golf Simulator
Example photo of a Small Meeting space2
Small Meeting
Example photo of a Large Meeting space1
Large Meeting
Example photo of a Flex and Large Event space1
Flex & Large Event
9Total spaces~818 active profiles (Global Industry Attendance-adjusted)

Profiles reflect a global attendance-adjusted capacity by industry (a REKalibrate benchmark), not active headcount in the asset. Photos are examples of each space type.

REKalibrate Engagement Analytics

What the data actually shows.

Real usage patterns, per-tenant behavior, and the demand signal behind the sizing model, pulled straight from the platform. These are sample views, shown for illustration, not the full dataset behind the model.

Inside an asset

What tenants actually use, and who uses it most.

1.9xThe Team Building Suite books nearly 2x the next-heaviest category, the Board Room.

Confirmed hours by category

Top 9 categories.
Team Building Suite1,598.5
Board Room835.0
Flex 1&2 Combined445.5
Huddle Room 1332.8
Flex 1&2 + Board Room286.2
Collaboration Lab267.5
Wellness Rm 3 (Suite A)217.5
Flex Room 1204.2
Wellness Rm 3 (Suite B)198.0
The Team Building Suite with a golf simulator, the highest-volume space in the asset.
Highest-volume space: Team Building Suite and Golf Simulator

Top customers

Confirmed bookings, with confirmed hours in brackets.
Media Advertising Company202 (184.2h)
Administrative & Support Services Company122 (107.5h)
Legal Services Company90 (79.8h)
Finance & Insurance Company81 (80.0h)
Real Estate Company63 (57.0h)

Metrics reflect June 2025 to May 2026.

Zooming in on one tenant

This is what a customer profile looks like.

Engagement funnel

Administrative & Support Services Company
Total active audience97Identified occupants, comparable asset
Reach3.5days per week attendance
Onboard50.5%TenEx adoption
Engage56.7%Engagement
Deepen39.8Intensity
Sustain37.8%Monthly engagement
Fitness
41.2%of total active audience
40 people reached · fitness center check-ins
Total check-ins1,763
Check-ins per month146.9
Visits per member per month (vs. monthly active)3.67
Bookable Spaces
36.1%of total active audience
35 people reached · unique reservations
Bookings per month14.5
Bookings (trailing 12)256
Average booking length0.85 hrs
Rooms in inventory8
Events
39.2%of total active audience
38 people reached · RSVP check-ins
Total check-ins68
Check-ins per month5.7
Distinct events attended14 (of 22 RSVP'd)
Average check-ins per event4.9
RSVP to check-in conversion78.2% (68 of 87)
Point of Sale
15.5%of total active audience
15 people reached · 2 venues
Lifetime spend$9.7K
Transactions755
Average lifetime spend per person$0.65K

What drives bookings: bookable spaces

Room mix, as share of bookings, with hours booked.
Team Building Suite (combined)35% (122 bookings, 107.5 hrs)
Wellness Room 333% (117 bookings, 104.0 hrs)
Wellness Room 214% (49 bookings, 42.5 hrs)
Wellness Room 111% (38 bookings, 29.0 hrs)
Phone Room7% (25 bookings, 18.0 hrs)

Top 5 spaces shown, 301.0 hours in total. The remaining 27 hours are spread across 9 smaller spaces. Metrics reflect June 2025 to May 2026.

Appendix

Demand detail by space group.

One view per space type: the per-organization signal and the weekly demand shape behind each recommended count. All views are based on comparable buildings.

Appendix 1

Private Amenity (wellness)

Active profiles predict bookings. Demand is concentrated at midday, with peak concurrency of 8.

Active profiles vs. bookings
Scatter chart for Private Amenity (wellness): bookings against active profiles by industry.
Average concurrency by hour
Heatmap for Private Amenity (wellness): average concurrency by hour, Monday to Friday.
Appendix 2

Individual offices and phone

Active profiles predict bookings. Demand peaks at midday and is lighter on Fridays, with peak concurrency of 4.

Active profiles vs. bookings
Scatter chart for Individual offices and phone: bookings against active profiles by industry.
Average concurrency by hour
Heatmap for Individual offices and phone: average concurrency by hour, Monday to Friday.
Appendix 3

Focus & Huddle

Active profiles predict bookings. Demand builds through the afternoon, with peak concurrency of 4.

Active profiles vs. bookings
Scatter chart for Focus and Huddle: bookings against active profiles by industry.
Average concurrency by hour
Heatmap for Focus and Huddle: average concurrency by hour, Monday to Friday.
Appendix 4

Golf Simulator: strongest signal

Strong active-profiles fit, with R² of 0.93 for Professional Services. Busy all afternoon into early evening, with peak concurrency of 3.

Active profiles vs. bookings
Scatter chart for Golf Simulator: bookings against active profiles by industry.
Average concurrency by hour
Heatmap for Golf Simulator: average concurrency by hour, Monday to Friday.
Appendix 5

Small Meeting: highest demand ratio in the mix

Active profiles predict bookings. Steady afternoon demand, with peak concurrency of 4.

Active profiles vs. bookings
Scatter chart for Small Meeting: bookings against active profiles by industry.
Average concurrency by hour
Heatmap for Small Meeting: average concurrency by hour, Monday to Friday.
Appendix 6

Large Meeting

Active profiles predict bookings. Demand is weighted to Tuesday and Wednesday with longer blocks, and peak concurrency of 3.

Active profiles vs. bookings
Scatter chart for Large Meeting: bookings against active profiles by industry.
Average concurrency by hour
Heatmap for Large Meeting: average concurrency by hour, Monday to Friday.
Appendix 7

Flex & Large Event: longest sessions

Hardest to predict from headcount alone. Demand concentrates on Tuesday and Wednesday with long event blocks, and peak concurrency of 5.

Active profiles vs. bookings
Scatter chart for Flex and Large Event: bookings against active profiles by industry.
Average concurrency by hour
Heatmap for Flex and Large Event: average concurrency by hour, Monday to Friday.

Want to learn more about how we help teams measure Engagement and better understand retention? Reach out and let's chat.

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